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Job: Customer Service Representative-Paid

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Pay: $10 to $11/hour

Posted: 11/23/2017

Job Status: Full Time

Job Description

General Description of Position: The ideal candidate will be experienced in handling a wide-range of administrative and retail-related tasks, and will be able to work independently, with minimal supervision. Applicant must be exceedingly well-organized, motivated, possess a strong work ethic and enjoy the administrative challenges of supporting one of Arizona's largest no-kill animal shelters.

The ability to positively interact with the public and staff in a fast-paced, high-pressure environment, while remaining calm, focused, resourceful and efficient, is critical to this role. Further, applicant must be highly professional, well-versed in both written and verbal communications, and demonstrate superior attention to detail.

Requirements:

  • Past experience in an administrative or retail position
  • Data entry experience and the ability to quickly learn new database skills
  • Strong knowledge of MS Office, including Word, Excel and Outlook
  • Strong self-starter with initiative
  • Possess excellent grammar and spelling skills
  • Thrives in fast-paced, high pressure, multi-tasking environment
  • Passion for pets
  • Ability to safely interact with pets (some of unknown origin)
  • Ability to lift up to 40 pounds

Customer Service Responsibilities include:

  • Greet customers, provide rescue/adoption information, and interact with public
  • High-volume data entry relative to adoptions, donations, new residents, etc.
  • Answer telephone calls and questions
  • Respond to general emails
  • Complete daily cash register closeout from adoption fees, donations and merchandise sales
  • Process and file adoption contracts  
  • Ensure that lobby and workstations are clean and presentable
  • Prioritize and manage multiple projects, with follow-through in a timely manner
  • Organize and maintain file systems
  • Maintain clean, organized and sanitized work areas, including shelter lobby
  • Uphold confidentiality standards
  • Troubleshoot urgent issues

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